Complaints and Concerns Policy
We always strive to provide an excellent service for our patients. We take any complaints or concerns very seriously.
If you have any concerns then please contact the practice at or call on 0208 090 0040 or 0208 744 8070, where your concerns will be dealt with promptly. We will acknowledge your complaint/concern normally within 3 days and will investigate the nature of the complaint/concern and respond normally within 10 days in writing with an explanation. We will advise if there is a delay with this process.
The team responds to complaints in the time limits set by the Complaints Procedure and always provides constructive responses to complaints. The practice never discriminates against a patient who has made a complaint.
Team members do not react defensively to a complaint but listen carefully to a patient who makes one and involves them fully in the process of managing it. The team member will make best endeavours to meet any outcomes the patient expects.
We value your feedback to help us improve on the services we provide for you.
General Dental Council
Organisation which regulates dental professionals in the UK.
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