Complaints and Concerns Policy

We always strive to provide an excellent service for our patients. We take any complaints or concerns very seriously.


If you have any concerns then please contact the practice at info@thecompletesmile.co.uk or call on 0208 090 0040  or 0208 744 8070,  where your concerns will be dealt with promptly. We will acknowledge your complaint/concern normally within 3 days and will investigate the nature of the complaint/concern and respond normally within 10 days in writing with an explanation. We will advise if there is a delay with this process.

 

The team responds to complaints in the time limits set by the Complaints Procedure and always provides constructive responses to complaints. The practice never discriminates against a patient who has made a complaint.

 

Team members do not react defensively to a complaint but listen carefully to a patient who makes one and involves them fully in the process of managing it. The team member will make best endeavours to meet any outcomes the patient expects.

We value your feedback to help us improve on the services we provide for you.

 

General Dental Council
Organisation which regulates dental professionals in the UK.
www.gdc-uk.org

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C McGuire

“Great dental work; lots of time taken to explain what’s going on. Really good admin and staff and I appreciate the flexibility with appointments”

K Armstrong

“trusting your dentist to do the best possible job is so important and after having several procedures, I trust them 100%”

C Hulford

“First, I got a very clear explanation of the procedure and what I can expect after it. The staff were very kind and they did the work professionally. I highly recommend them.”

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